Who we are

Our website address is: https://coctopup.com

Personal Data We Collect and Why We Collect It

This section details the data collected during typical user activities, including your specific e-commerce needs.

🛒 E-commerce and Order Processing (Crucial Update)

When you make a purchase from Coctopup, we collect the personal data necessary to process your order, deliver your digital product, and provide customer support.

• Order Information: We store your Name, Billing Address, Phone Number, and Email Address. This data is essential for invoice generation, product delivery, and communication regarding your purchase status.
• Payment Processing: We accept payments via bKash, Nagad, and Rocket. We do not store any sensitive financial details (like card numbers or mobile wallet PINs). We only securely store the Payment Transaction ID and the payment confirmation status provided by the respective mobile financial service (MFS) provider. This is strictly used to verify your purchase and track payments.
• Product Delivery Data: We securely store the digital keys or subscription codes you purchase in your order history for security and warranty purposes, ensuring we can reissue the key if delivery fails or assist with any activation issues.

💬 Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

📊 Analytics

We use Google Analytics to understand how visitors use our site (e.g., which products are most popular, time spent on pages). Google Analytics collects non-personally identifiable information, such as your IP address, browser type, device information, and activity on the site. This data helps us improve the user experience and optimize our product offerings.

🔑 Cookies

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Media and Embedded Content

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites: Articles and product pages on this site may include embedded content (e.g., videos from YouTube, social media feeds). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not sell or rent your personal data to marketers or third parties. We share data only in the following limited circumstances:

Password Resets: If you request a password reset, your IP address will be included in the reset email for security purposes.

Payment Gateways: Necessary transaction data is shared with bKash, Nagad, or Rocket (via their integrated services) to process and confirm your payment. We only share the minimal information required for transaction verification.

How long we retain your data

Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Registered Users & Orders: For users that register on our website, we store the personal information they provide in their user profile. We retain order history and related customer data for a minimum of five years to comply with legal, accounting, and warranty requirements.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent and Data Security (Update)

Data Center Location: Your website data, including customer profiles and order information, is stored in a secure data center located in Asia (Malaysia).

Data Security: To protect your data, we use full SSL (Secure Sockets Layer) encryption across our entire domain. We also employ Malcare protection (a firewall and security suite) to continuously monitor, protect, and prevent malware and unauthorized access to our system.

Spam Detection: Visitor comments may be checked through an automated spam detection service.